Enjoy 15% off sitewide through 11/30. No code needed. Free shipping for order $35+ Enjoy 15% off sitewide through 11/30. No code needed. Free shipping for order $35+
Contact
hello@redoux.nyc

FAQ

My order is delayed, what can I do?

Shoot us an email to hello@redoux.nyc and we will try to solve this as soon as possible.

Due to COVID-19, we have experienced a variety of difficulties shipping orders. However, we are committed to keeping you informed about your order at every step of the manufacturing process. Thank you for your patience!

Do you ship internationally?

As of 7/8 we had to suspend our international shipping, but will have it back up as soon as possible.

What if a product is out of stock?

Don't worry, there is more in the making. Look out for emails with more information on the next batch release or follow the progress on our Instagram. Often times, you will also be available to pre-order products as noted in each product page.

Are products from different batches different from each other?

No, we use the exact same formulation for each batch.

How long will it take to get my products? 

Our goal is to ship your order as quickly as possible. Despite all of our products being handmade, our standard processing is 1-2 business days and most orders placed prior to 12pm noon EST will be shipped same-day. Orders may have a processing time (1-2 days), which is the time taken to prepare your order for shipment. If you are selecting expedited shipping, your items will be shipped following our processing of your order. (For example, 2-day expedited shipping + 2-day processing = order received in 4 total business days)

Oh no! I entered the wrong address--what can I do?

Shoot us an email at hello@redoux.nyc as soon as you notice the mistake. We will do our best to make the change while the order is still processing. We encourage you to verify all information prior to submitting your order.

Can I make a change to my order?

Once an order is submitted, you cannot make changes to that order. 

How do I place a return or exchange?

Due to the nature and use of each of our products, we DO NOT accept any returns or exchanges.

How is Redoux different that other skincare brands?

Redoux focuses on process and experience. Everything we make is handmade, small-batch, and tailored to specific skincare needs. We research every ingredient that goes into each product--ensuring that each serves a specific purpose and addresses an expressed need. Furthermore, we believe that scent is as important to a product's experience as the results. We take two to three months to curate our scent profiles, blending multiple variations for quality, clarity, and proper expression of sentiment.

Are your products cruelty-free?

Yes!

Do you take wholesale or custom orders?

Shoot us an email, we'd love to talk to you about it--wholesale@redoux.nyc 

I still have some questions--is there someone I can talk to?

Of course, just shoot us an email at hello@redoux.nyc

 

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